Shipping and Delivery
We offer worldwide shipping with options at checkout. Processing times are 10-18 business days, and delivery times vary based on your location and selected shipping method. We are not responsible for delays due to customs, weather, or carrier issues. You will receive a tracking number once your order is shipped.
Within the UK:
• The item will be dispatched within 7-21 business days after payment confirmation.
• Delivery takes 1-5 business days after dispatch.
International:
• The item will be dispatched within 10-24 business days after payment confirmation.
• Delivery takes 5-9 business days after dispatch.
We are not responsible for delivery delays caused by circumstances beyond our control, such as postal service operations or customs procedures.
Returns and Exchanges
You may return or exchange items within 7 days of receipt, provided they are in unused and original condition. Custom or personalized items are non-refundable. Return shipping costs are the responsibility of the customer. Please contact finarezu@icloud.com to initiate a return.
• To initiate a return, you must notify us within 2 days of receiving the item to begin the return process. The item is eligible for return within 7 days of receipt, provided it is returned in its original condition. Please note, if you notify us after the 48-hours window, the item will not be eligible for return.
• The item is eligible for return only if it is returned in its original condition.
• To initiate the return process, you must contact us via the email provided on our website within 2 days of receiving the item.
• The cost of returning the item is the responsibility of the buyer. We are not liable for any loss or damage to the item during return shipping.
• Refunds will only be processed after the item has been received and inspected to ensure it meets the return conditions. If the item meets the return criteria, we will issue a refund within 7 days.
• We reserve the right to issue only a partial refund if the item does not meet the return conditions or has been damaged.
Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Please review these terms regularly.
Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us at finarezu@icloud.com